Refund policy

30-day returns
You can return most items within 30 days of delivery for a full refund. Items must be unused and in their original condition and packaging, with all parts included.

How to start a return
Email support@naturalgoodsco.com with your order number and the item you’d like to return. We’ll reply with return instructions and the return address. Please contact us before sending anything back.

Return shipping
For change-of-mind returns, you pay return shipping. If we made a mistake, or your item arrived damaged or defective, return shipping is on us.

Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund.

Partial refunds
Items returned used, damaged, or missing parts or packaging, for reasons that aren’t our error, may receive a partial refund.

Non-returnable items
Gift cards and items marked Final Sale can’t be returned.

Exchanges
To get a different item, return the original for a refund and place a new order.

Refunds
Once we receive and inspect your return, we’ll email you and issue your refund to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Questions
Email support@naturalgoodsco.com. This policy doesn’t limit your rights under applicable consumer protection laws.