Shipping policy

Where we ship
We currently ship to addresses within the United States.

Processing time
Orders ship within 1–2 business days (Monday–Friday, excluding holidays). You’ll get an email with tracking as soon as your order ships.

Delivery time
Standard shipping typically arrives within 3–5 business days after your order ships. Delivery times are carrier estimates and aren’t guaranteed. Faster options, when available, are shown at checkout.

Shipping rates
Shipping costs are calculated and shown at checkout before you pay.

Multiple packages
Orders with more than one item may arrive in separate packages.

Address changes
Please double-check your shipping address at checkout. We can only update an address before your order ships, so email us as soon as possible.

Lost, delayed or damaged packages
If your tracking hasn’t updated in 7 days, or your package shows as delivered but you can’t find it, email us and we’ll work with the carrier to resolve it. If a package is confirmed lost, we’ll send a replacement or a full refund. If an item arrives damaged, email us a photo within 7 days of delivery (see our Return and refund policy).

Questions
Email support@naturalgoodsco.com with your order number.